• Ford

Bob Rohrman Schaumburg Ford

815 East Golf Road
Schaumburg, IL 60173

  • Sales: (888) 669-1852
  • Service: (888) 314-0121
  • Parts: (888) 783-8420

Customer Testimonials

Our goal at Schaumburg Ford is your 100% customer satisfaction.  Please see what some of our recent customers have to say about their experience at Bob Rohrman Schaumburg Ford.

M.G
Schaumburg,IL.

Mike Merry was a gentleman. I never felt rushed or pressured. He listened to what I wanted and found the vehicle that met my needs. All the other sales people in the dealership that day were very cordial to me and others as well. I had visited other dealerships in the area and it was the standard "she's a woman and won't know anything". At Bob Rohrman I was treated as a customer who knew what she wanted, was never pressured or felt like I was being treated diffferently because I am a woman. THANK YOU! Plus it was important to me to purchase a car that was made in the US and Ford was the only manufacturer that didn't run to our government to bail themselves out. That spoke to me of Ford's commitment to build a great product and keep America moving forward. So far. I am really happy with my Escape.

Sales (New)

From the moment Brian Delaney met us at the door, our experience was outstanding. We actually arrived an hour after the posted Saturday closing time, but still saw activity. So we asked if they were still open, and Brian's comment was: "We are here to sell cars. If you want to buy one, let's talk about your needs." At no point did he (or anyone else) try to "SELL" us. He gave us all the information we needed, and quickly got us behind the wheel of the models we wanted to evaluate. When it came time to talk price, he avoided the normal games and started with an offer that was fair. No boss to put added pressure. Just a fair price. We did sit with Nick Magdalin to hear about their recommendations for additional treatment protection; but again, no pressure. When we decided it wasn't for us, that was it. No additional person to convince us otherwise. By the time we finished the paperwork with Ideen Ghaffari, it was almost ten PM; but at no point did he or anyone else make us feel rushed. Every person we dealt with at Schaumburg Ford gets high marks. We STRONGLY recommend Brian Delaney as the best salesperson we've ever worked with (and we've bought a lot of new cars over the years). We wanted to buy an Explorer; they wanted to sell one; so we did.
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Service

Recently having problems with my 2009 Escape. Latest was engine light- Had it in 3 times and it was not fixed. I talked to James Doering and he told me to bring it in and assured me that it would be fixed for good. Mr Doering went over and above good customer service. I have been pretty disgusted with this Ford Dealership, but because of Mr Doering, I am now a happy customer. When I came in he had a car waiting for me and made sure the car was fixed. Thanks James for your excellent customer service. In this day of very poor customer service nearly everywhere it was re-assuing to find a person who went the extra mile. Mrs Robert Schweig 7775 Huntington Cir Hanover Park, Il 60133 630-830-.3935
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Sales (New)

Andrew and Paul were very helpful and courteous in helping us acquire our new Ford! Excellent customer service and a great deal! Every time we entered the dealership everyone knew our names. We are very pleased with our new Escape. We highly recommend!
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Sales (New)

Nick,Ideen,and Juan where great.If your in the market for a Ford Go to Bob Rohrman.They went above and beyond to get me the car I wanted for a great price.Great job Nick,Juan,And Ideen. -Jourdan
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Sales (Used) - Arlington Heights, IL

on 1/11/14 I bought 2013 ford Taurus from bob rohrman ford Schaumburg il.my salesman brain Delaney he was great to deal with.im totally satisfied with my car purchase..the dealer paid off my loan. the next month I noticed $57.00 balance due. I didn't a late fee or late payment reported on my credit. so I paid it an later told the dealer they checked into it and determined the bank has my money collect from them..so after 3 1/2 month calling the bank going back forth to the dealership with paper work. from day one the bank said they returned the check to the dealership. now I'm mad its more about the principal of it for wasting my time. the check never cleared . dealership put a stop payment on the check .now they're willing to issue a check immediately to me. told them to keep it I can see $57.00 dollars was more important to your bottom line . my future business will go Arlington hts ford where they go above and beyond for their customers .. ps I would have been happy with 2 or 3 oil changes as long as I got some value for my money.............c price.....
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Service - Lemont, IL

This is the absolute worst dealership and service center anyone could ever go to. DO NOT go here! The technicians do not listen to what you (the customer) tell them is wrong, supposedly run diagnostics, supposedly "fix" what they believe the issue is (not what you told them was wrong) and insist that you (the customer) did not originally tell them what was wrong. They then speak condescendingly and rudely and do not accept responsibility for not fixing the car. They also hang up on you when they are too busy and do not want to be bothered. Mario (the Service Manager) tried to accommodate and work with us which is the only positive thing I can say about this place. Most importantly, the General Manager of the dealership is a JOKE. He had the audacity to yell at me (the customer) and insinuate that we were trying to get our car fixed for free (when we said we would pay the difference from the first visit when the problem was NOT fixed). He is an embarrassment to Ford and Corporate will be hearing about it. I hope no one goes to this place - unless you'd like to get yelled at by an incompetent General Manager who obviously does not value Ford customers and lacks any sense of customer service. DO NOT GO HERE!
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Sales (New) - Wood Dale, IL

I was looking to purchase new Fusion at Bob Rohrman Ford since we bought our last 3 cars there. Our salesperson was great, showed us everything and treated us with respect...until we met Olga- rude as they come and than their general manager?? Pete- talking down to us like we were stupid and never bought a car before. We wanted to know the price of the car and was pushed with some radicously high monthly payments instead, when we were leaving payments went down by over $130 on 72 mos loan. We felt like we were being ripped off. I could not belive the sale tactics..WOW..All we needed was fair price and some time to sleep on it and make sure we were happy with our decision. I never met more arrogant and obnoxious people in my life! Hope Bob Rohrman reads this and trains his people. In spite of all this, we bought our car from Arlington Hts dealer and geting new Fiesta for our daughter next month.
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Service - Chicago, IL

The worst customer service experience ever, he tells you one price then says I didn't say that .... Use another dealership other then this on HORRIBLE
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Sales (New) - Chicago, IL

Ismael was very friendly, professional, knowledgable, and was very helpful throughout what can be a very stressful process when it comes to buying a new car (I've bought a new car once before from Mazda and it took a good 4 hours). He was fast but efficient and was able to make me a deal on the exact car I wanted! My family has been loyal Ford customers for over 30 years and this kind of customer service is why we have kept coming back to this dealership throughout the years. Thanks, Ismael! The process could not have gone more smoothly, and I'm very appreciative of your excellent sales expertise!
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Sales (New) - Chicago, IL

Best dealer visit and car-buying experience I have ever had. The salesman placed my interests first, found the car I wanted at a great price, and gave me an excellent trade-in price for the car I was driving. Everyone who assisted in my purchase was friendly, professional and knowledgeable.
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